Refund policy

Due to the nature of our products, we do not accept returns or exchanges for change of mind. This includes if you have selected the incorrect products and/or quantity. 

For food safety and hygiene reasons, we cannot accept returns of opened or used food products, except where the product is faulty or does not meet consumer guarantees.

DAMAGED, FAULTY OR INCORRECT ITEMS

If you receive an item that is damaged in transit, faulty, or incorrect, please contact us at contact@goodaf.com.au within 48 hours of delivery and include:

1. Your order number
2. A description of the issue
3. Photos of the product and packaging

We will assess the issue and arrange a replacement or refund (if applicable).

Approved refunds will be processed to the original payment method within 5–10 business days after approval.

In the case a replacement is offered in place of a refund, replacements are shipped at no additional cost for confirmed faults or errors.

 

 

Last updated 6 January 2026.